SIM SWAP ***** - CALL CENTRE PATHETIC

Hi,<br> <br> I have run out of airtime and data and was in the process of recharging both via my online banking when I get a message informing me that my transactions are unsuccessful due to a recent sim swap on my sim card. I have not done a sim swap in MONTHS. I phone Vodacom Call Centre (111) and get told that I must answer security questions before the lady can help me. I am asked questions like how much airtime do I have left, when did I last recharge, what phone am I using right now, have I used my talk points, what price plan am I on etc. Firstly, how the hell should I know all of this information of hand when all I want to know is who the hell is doing a swim swap on my sim?!? She then tells me that she can't help me any further because my answers were incorrect. I begged to speak to her supervisor or for to ask for my puk number or anything else but no, she could not hep me. Instead, I must no go without airtime and data until I am able to get to a store??<br> <br> You people and your monopolistic approach to the market and your customers is disgraceful, not to mention the ********** attempt you make at customer service and call centre assistance! PATHETIC<br> <br> JP