SIM SWAP *****

My mother was ****med a lot of money because your company approved a *********'s sim swap on her number. To make matters worse, you refuse to de-register or cancel the number when we noticed there's been a swim swap and the person is accessing my mother's bank accounts and buying things online with her account. So the ********* continued to de***** my mother while she was busy running around every bank and store she has an account with and every police station to open cases and make affidavits. Meanwhile all your staff is telling us is that the only thing they can help us with is a sim swap. The woman I'm talking about is way over 60, retired and very old. Because of your negligence she has lost a lot money and the only cellphone number she knows, which she has had for over 17 years now. We tried everything, went to branch they did nothing, called customer services from branch, they did nothing, It was like they were all in on the the ***** that was happening. Its a shame on you and all your staff members. One day the same shall happen to you too.