1 reviews | Active since Aug 2013
Sim-swap *****
<p>On the evening of Friday 2 June 2017 persons unknown expedited an ******* sim-swap on my cell phone. In spite of my prompt efforts to have the line blocked, my on-line bank account was ‘hacked’ the next day (Saturday 3 June 2017) and R18356.00 was transferred **********ly out of my account. Since then Vodacom has been singularly unresponsive: even if my cell phone were not out of action, I generally prefer to use email. Vodacom's responses to my emails have been slow (where they have happened at all) and generally unhelpful. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Please make sure that the consultant uses my email address as the cell number I supp****, while being the relevant number for the contract in question, is nevertheless currently unusable, due to being blocked.
Please make sure that the consultant uses my email address as the cell number I supp****, while being the relevant number for the contract in question, is nevertheless currently unusable, due to being blocked.