sim swap *****

Dear Vodacom, I am utterly appalled by your lack of client service. I have been a loyal customer for over 10 years but am now seriously rethinking renewing my contract on my update date.<br> <br> On the 15th of May, my sim card was **********ly swapped via your call centre. After speaking to numerous call centre agents, the timeline for a response from the Vodacom Forensics team has moved from 48hrs, to 7 days and now to 3 months. Ludicrous! It was communicated to me that this was probably an 'inside job' by a call centre representative as it is impossible for anyone to have had the answers to my security questions without access to Vodacom's systems.<br> <br> The lack of urgency on the part of Vodacom as well as a complete lack of communication to myself regarding the matter raises a few questions in my mind as to whether this matter is being 'covered up.' Who knows. All I can do right now is hope that the ********* does not abuse my personal information and that Vodacom tighten up their security protocol. It is indeed a pity that client sensitive information is open to such abuse.<br> <br> Hoping for an urgent response on this matter.<br> Aadila