SIM Swap for Device upgrade

<p>1 .I upgrade my son's phone last Saturday which required a SIM swap. The service I got at Vodashop Grove Mall in Pretoria was really good. <br />2. However the SIM swap did not happen. <br />3. On Sunday afternoon while I was at the emergency unit of the hospital, I had some time to contact the call center without any docs with me. I think I gave my ID-number wrong (I am Afrikaans speaking) and was also asked some questiones like when my account goes off (it's somewhere between the 7th and the 12th), but I really cannot remember thsi deatil. In the end I was handled like a *****ulant "*****" person. <br />4. I phoned Vodashop on Tuesday, but their systems were offline :( They would phone me back, but did not.<br />5. I phoned again yesterday and stated my problem to the salesman who initially helped me. <br />6. He would phone me back, but nev er did.<br />CAN YOU PLEASE ASSIST?</p>