MM
Miche M
1 reviews | Active since Feb 2015
03 Sept 2021, 22:07
Sim swap failure
This is really frustrating, my husband was held at gunpoint and his phone taken from him. We called in to blacklist our sim cards he had at the time and blacklist the device seen that its on contract still. One sim card prepaid and the other contract.
Vodacom cannot assist as apparently the answers do not correspond, how are we supposed to give 5 numbers dialled if the device was also ******? We are able to advise when last we bought airtime, the dates and the amount at least, we can even go as far as get our case number, but because we cannot remember the dialled numbers we now have to go into the store which is a real waste of time. Now we still cannot delink certain apps for security. On the sim swaps you can do better especially when someone was ****** of their phones and you know that the person still has a contract with you...
I hope when you ddo decide to actually contact me, that I won't have a whole bunch of poor excuses, this is already frustrating as is.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Sept 2021, 09:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2021, 09:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Miche M's updateReviewer Update
06 Sept 2021, 10:04Still waiting to be contacted or was this referring to business days?
MM
Miche M's update06 Sept 2021, 10:04
Reviewer Update
Still waiting to be contacted or was this referring to business days?
MM
Miche M's updateReviewer Update
06 Sept 2021, 16:31The above is what I expected from someone that had no real interest in assisting. You tell me please tell me, in the convenience of having technology today, who on earth with be able to recall 5 numbers dialled from their head? On top of that the phone has been ****** yet this is still a request, does that make any sense at all... We can provide all details even on his ITC a bank profile print out of the contact details made... This is ****.. Although we could not give her the numbers dialled, we could provide exact dates as to when airtime was purchased and for what reason. How can we have failed it, when we said it was ******, blacklisted the sim card only on Thursday or so, I need to check, so if someone decided to play shake, how is that our fault? We never play shake on the 07444 number, nor do we have any game subscriptions. We are also able to get verified statements. I can tell you when we last purchased airtime example on the 24th June R90 (an airtime advance was taken, however we cannot remember how much the advance was for) then again on the 30th June R20 airtime, this was bought via our FNB account. We generally buy our own airtime or repay the airtime advance. Our frequent purchases are for data and WhatsApp bundle. We also would willing provide our ID numbers, clearly because we have been with Vodacom for so long, but to be this distressed each and everytime we a sim card is lost or this time ****** along with my contract sim, is ridiculous.
You can do better. Honestly, you can really try to assist us better, now we are send in store...
You can do better. Honestly, you can really try to assist us better, now we are send in store...
MM
Miche M's update06 Sept 2021, 16:31
Reviewer Update
The above is what I expected from someone that had no real interest in assisting. You tell me please tell me, in the convenience of having technology today, who on earth with be able to recall 5 numbers dialled from their head? On top of that the phone has been ****** yet this is still a request, does that make any sense at all... We can provide all details even on his ITC a bank profile print out of the contact details made... This is ****.. Although we could not give her the numbers dialled, we could provide exact dates as to when airtime was purchased and for what reason. How can we have failed it, when we said it was ******, blacklisted the sim card only on Thursday or so, I need to check, so if someone decided to play shake, how is that our fault? We never play shake on the 07444 number, nor do we have any game subscriptions. We are also able to get verified statements. I can tell you when we last purchased airtime example on the 24th June R90 (an airtime advance was taken, however we cannot remember how much the advance was for) then again on the 30th June R20 airtime, this was bought via our FNB account. We generally buy our own airtime or repay the airtime advance. Our frequent purchases are for data and WhatsApp bundle. We also would willing provide our ID numbers, clearly because we have been with Vodacom for so long, but to be this distressed each and everytime we a sim card is lost or this time ****** along with my contract sim, is ridiculous.
You can do better. Honestly, you can really try to assist us better, now we are send in store...
You can do better. Honestly, you can really try to assist us better, now we are send in store...