Sim Swap Error

I converted my prepaid number into contract and also did a sim swap. When I tried to use the number it says there is no network service and when I called the contact centre I was told the vodacom shop (Mall at Reds) gave me the wrong sim card. I was advised that another sim swap will now take 7 days as the system will flag this as a ********** transaction. This is clearly not a ********** transaction and as a customer I must now be inconvenienced and have to wait 7 days to use the services because someone did not do their job right. I want the contract cancelled before the first debit order goes off as I cannot afford to wait the required 7 days. I will get the services from another service provider.