SIM swap ****

I am very disappointed and appalled by Vodacom service.I have been using Vodacom for more than 10 years. For the past two. months, I found myself wasting my time by calling Vodacom customer care and running to their Vodashops because of attempted SIM swap on my current number. They told me that they flagged my number with the first SIM swap attempt. They told me no one will be able to do a SIM swap when the number is flagged.

However, it was all a lie as I have been getting numerous SIM swam attempts. They managed to cancel the first three attempt all done in one month, October. Now suddenly with the latest SIM swap attempt they are telling me they are unable to cancel it as it was done in a store. They are also telling me that their Vodacom Customer care staff are not allowed to cancel SIM swap request done in stores, and whoever cancelled the request is going to be in trouble. Their Vodacom Customer care agent tells me that they don't know how it was done as the number shows that it flagged, they don't know which store this was done from and they can't launch a ***** case.

Now my number has been inactive pending a SIM swap. This is really pathetic!!!

How can they have agents who perform ***** on their system, but they can't launch an investigation?