Sim Swap done without my consent

To whom it may concern.<br> <br> Since yesterday my phone has had no service. The response for this is Vodacom approved a sim swap on my number without my consent or even requesting a sim swap. How can Vodacom allow this and this sim card is rica registered to my name. <br> <br> After having to fight with the call center for more than half an hour they agreed to refers this sim swap. At first they did not want to help me and had to be transferred between people. <br> <br> Now they can not tell me at what branch this was done and by who because there is a problem with the system.<br> <br> I want to cancel my contract with Vodacom. Never again!!!!!<br> <br> Morne Kruger