Sim Swap done without contacting the customer

On the 14th of February 2016, a sim swap was done on my dad's number without him being informed of this activity. I then called Vodacom (customer number) on the same day, I spoke to an agent by the name of Malihlogonolo Gundi around 16:25, I informed her of what happened and I told her we wanted to know who performed the sim swap activity without confirming with my day that there was a sim swap attempt and if he was aware of this. Malihlogono referred the matter to her team lead who goes by the name of Mbali Buthelezi. Mbali said checked where the sim swap was done and she confirmed that it was done at their (Vodacom) customer centre, she then said they will investigate who was the agent responsible for this action and she promised they will get back to me.<br> <br> I then received an sms around 22:25 saying \they have found the agent that performed the sim swap. You will be contacted by Vodacom\". till to date I haven't not received any feedback. I called again on the 25th of February to follow up on my query and I spoke to a lady by the name of Mama Ngwatse, she also promised Vodacom would come back to me, she would escalate the matter. I haven't received any feedback to date."