SIM SWAP DISASTER

My phone was ****** yesterday, with both my simcards. I tried to do a sim swap at two different stores and couldn't get the answers set out. The main one is what option my sim was on. I did not receive ANY confirmation from vodacom about prepaid options!!!!!! I tried online and was told the SAME THING!!!!!!!!! I ASKED IF THEY COULD ASK OTHER QUESTIONS AND THEY SAID NO!!! MY SIM IS LINKED TO ALLLL OF MY PROFILES!!!! I was not provided with an alternative!!!!! I need my numbers because I need to block all my accounts. No one seems to care enough to help~!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Vodacom DOES NOT CARE ABOUT THEIR CUSTOMERS AND i AM SO FED UP!!!!!!!!!!!