SIM swap disaster

Item: Vodacom
Rating: 2
Author: Andrew V

I went to renew a 2 year contract but due to getting a new phone this required a SIM swap. More than 48 hours later the old phone is disabled and the new phone is still not working. I am a medical doctor and need a phone for work purposes. Calls to management go unanswered and messages to call me back are not responded to.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

12 Mar 2016, 08:41

Hello andrewdevlieg,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Vodacom's reply12 Mar 2016, 08:41

Official

Hello andrewdevlieg,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team