Sim swap debacle
I have tried for ten days to get a sim swap done - phoned in and also been in to a shop. Apparently there is a technical error that has not been resolved and according to Vikepiki (call centre - ended the call at 11:16am today) I must just keep waiting. In the interim I have an old lady who had a stroke and has diabetes and is in Kwa Mahlanga without a phone and Vodacom happy to keep billing me for a service we are not getting.
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Vodacom's replyOfficial
11 Oct 2022, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2022, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team