SIM SWAP *****
I am ****ed. I've never been so angry and helpless.
Someone performed a sim swap on my ricad number and they succeeded using this stupid chabot Tobi. Fine I blocked it and went to Mall of Africa to get back my number. I was advised to wait 3 hours which I did. But still the sim swap hasn't been activated. The call center now tells me that I should wait 24 hours.......
Change your processes and fire the whoever wrote and tested your chatbot workflows.
nxa
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
16 Jul 2024, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2024, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team