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RN
Reginald N

1 reviews | Active since Sept 2021

20 Mar 2025, 11:55

Sim swap

Please explain to me how my number on your system it says it was deleted in 2017 yet I have been using this number from 2021 till to-date

I went to Vodacom to do a sim swap and only to find my number is not working on them

0
Replies (3)
Vodacom
Vodacom's reply20 Mar 2025, 13:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team
RN
Reginald N's update20 Mar 2025, 14:16
Reviewer Update
Thank you very much for assisting in this matter, if I had not spoken to Fergie, I would have not gotten any assistance and I would have lost my number.

Thank you very much Fergie for restoring my faith with Vodacom, you're truly a star and need to be recognised
Vodacom
Vodacom's reply20 Mar 2025, 14:55
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team