Sim Swap complaint

<p>I call in today to be assisted with the sim swap as i lost my phone on the 08/07/2017. I have explained to them that i also lost my ID that why i was not able to make the sim swap as Vodacom Shop could not assist me to buy the stater pack with the original ID now i have my ID and i bought the new starter pack and the problem started with the security questions which Athenkosi was asking me which i no longer remember them very well as it been a long time i lost my phone. I Also spoke with her supervisor who also refused to assist me as well as they manager who also refused to assist me. </p> <p>All i ask was to get my number back and they could not be able assist me all they kept on saying was unfortunatley and they sending me back to Vodacom shop where they store assistant told me it longer for them to do the sim swap and i was only on my Lunch break could not wait for so long for them to assist me. </p> <p> </p> <p>All i need is to get my number back</p> <p>Samke </p> <p> ********** 308 (new number)</p>