Hellopeter
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TB
Tshepo B

1 reviews | Active since Jun 2014

17 Mar 2021, 13:57

Sim swap complaint

Hi I logged a complaint last week and was told that my issue is resolved, I could not verify if it was resolved as my Sim card was not on the phone to confirm if my Sim swap request was performed. Bare in mind that I call using a different network because I can't use my Vodacom SIM card. Yesterday I called Vodacom again to inform them that there is no network on my sim, I was told that the aim swap was not performed and they will call me before close of business yesterday and still no one called me. I spoke a lady called Lerato and her supervisor, but guess what , again empty promises.

So I have been calling Vodacom since 1 March 2021 to have a SIM swap to date it is still not done and it's costing me more daily calling them. Can please have an email of some higher than the person who will respond to this complaint.

0
Replies (4)
Vodacom
Vodacom's reply17 Mar 2021, 14:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TB
Tshepo B's update19 Mar 2021, 10:49
Reviewer Update
Vodacom can't be this useless, even people handling the hello Peter complaints are as useless.

I just got a call from some useless guy called Mally Ismail...he dropped the line on my ear, 8th or 9th person from Vodacom to fail me.

Can I have some who knows how to deal with customers not this hypocrites who are calling me
TB
Tshepo B's update19 Mar 2021, 11:14
Reviewer Update
Don't tell me **** about going to the Vodacom shop, since the 1 March have been waiting for your pathetic calls and no one calls me. How can I ****en fail verification with the same ****en questions that u ask everytime I call, Last week I you called me and I answer the same answer and you were able to access my account. I am not going to any Vodacom shop cos u useless service
TB
Tshepo B's update19 Mar 2021, 11:34
Reviewer Update
U guys failed to resolve my issue from the beginning of the month today you come with a lame excuse to tell me about verification. Bull****, you are going to resolve this issue, I didn't got to the Vodacom shop to get this frustrating service and I am not gonna go there. After 19 days you tell me to go to the shop.