Sim swap cant be done over the phone

I am annoyed and irritaed beyond repair. I attampted to do esim and I was not told when to activate it on my phone and it later expired now it has been 3 weeks i am unable to access my number due to i should do a sim swap to a physical sim card now i am being taken from pillar to post. I bought a sim card and called to do a sim swap i was sent straight to Tobi which said i must go to the vodaocm shop it is R244 returm for me to go to vodaocm shop and how dare im being transferred to a robot who i cant even ask what is the reason to just be referred to vodaocm shop without proper explanation. I then went to vodacom shop in evaton mall LOL i was told they do not have sim card i went to buy sim card snd they said they cant use that one now its full 3 weeks i am deep in the rurals i am unable to have access to my number i need this to be resolved i dod not have money to go to vodacom shop to do sim swap mina i want my number back or else i will port out because this is draining and belittling of prepaid customers my number is *** and would like to do sim swap over the phone as it is costly to go to vodacom shop only for them to tell me that they have ordered sim cards and they are rude tou need to do something about those agents at that vodacom shop at evaton mall