Sim swap and pricing

Good day, we tried to do a sim swap after at least 30 minutes on the phone we where told that the sim swap was completed when we looked this morning it was not done and called the call centre and they said it was never done last night and told us to go buy a new sim card! <br> <br> This is pathetic as it is wasting our time and money because the people at the call centre do not do their job! <br> <br> Then I also receive a call last year from Vodacom's 3rd party partners telling me that after they analysed my profile that I should move to a Smart XL package which they would do for me I had to do nothing which they also never did see previous hello peter complaint, now I have looked at my account and this does not suit me at all and when I wanted to down grade to a smaller package VODACOM what to charge me R500 to do this!! <br> <br> I am not happy with Vodacom at all as they just have their own interest of making money out of their clients and not actually looking at clients best interests!!!