SS
Stefan S
1 reviews | Active since Jun 2021
21 Jun 2021, 02:22
Sim swap and ***** just after contacting customer care
I reached out to Vodacom customer care at the end of May to assist with changing a contract while we are living overseas, almost immediately after this interaction I noticed ********** transactions linked to my Vodacom number.
A sim swap had been done on my number and this allowed access to certain services linked to my number.
As a loyal customer of Vodacom for more than 20 years, I find it shocking that to get service while overseas is next to impossible, but that as soon as you engage with customer care a sim swap is done.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Jun 2021, 07:44 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jun 2021, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SS
Stefan S's updateReviewer Update
13 Jul 2021, 13:01Hi Vodacom, I would swear at you if I thought you would care! Not only was I able to confirm that the sim swap was done with the assistance of your customer care, but after submitting all required documents to the ***** department as requested I just got a one line reply and a letter to state that you do not take any responsibility for the sim swap and that you are not liable for any losses I incurred.
Clearly your ***** department is not at all there to assist clients with *****, but is only a means for you to indemnify.
It is clear that you do not give a flying F%&K about you customers.
I have now paid early cancellations and am glad to get rid of you!
Clearly your ***** department is not at all there to assist clients with *****, but is only a means for you to indemnify.
It is clear that you do not give a flying F%&K about you customers.
I have now paid early cancellations and am glad to get rid of you!
SS
Stefan S's update13 Jul 2021, 13:01
Reviewer Update
Hi Vodacom, I would swear at you if I thought you would care! Not only was I able to confirm that the sim swap was done with the assistance of your customer care, but after submitting all required documents to the ***** department as requested I just got a one line reply and a letter to state that you do not take any responsibility for the sim swap and that you are not liable for any losses I incurred.
Clearly your ***** department is not at all there to assist clients with *****, but is only a means for you to indemnify.
It is clear that you do not give a flying F%&K about you customers.
I have now paid early cancellations and am glad to get rid of you!
Clearly your ***** department is not at all there to assist clients with *****, but is only a means for you to indemnify.
It is clear that you do not give a flying F%&K about you customers.
I have now paid early cancellations and am glad to get rid of you!