SIM SWAP

<p>I HAD MY PHONE ****** ON SATURDAY. I LOGGED ON TO MY VODACOM VIA MY LAPTOP TO REQUEST MY BILLING FOR THE LAST 30 DAYS AS I NEEDED A FEW NUMBERS URGENTLY. R10 WAS DEDUCTED ON MY ACCOUNT BUT I NEVER RECEIVED THE STATEMENT. I CALLED THE CUSTOMER CARE THEY REFUNDED THE R10 AND SAID I SHOULD TRY IN AN HOUR AT THAT TIME I ALSO REQUESTED TO BLOCK MY SIM AND BLACKLIST MY PHONE. I TRIED AGAIN TO REQUEST THE BILLING AND I WAS CHARGED BUT NEVER RECEIVED THE BILLING AND I WAS ALSO INFORMED THAT THEY CANNOT REFUND ME TWICE IN ONE MONTH. MY OTHER OPTION WAS TO GO TO A VODACOM SHOP AND REQUEST THE BILLING. THE FOLLOWING DAY THE 7/05 I WENT TO A VODACOM AT THE KOLLONADE TO REQUEST SUCH AND I WAS TOLD THEY DO NOT DO IT I SHOULD CONTACT CUSTOMER CARE. I DID THAT AND THE LADY I SPOKE TO SAID THEY WILL LOG A TECH REQUEST AND FORWARDED ME A REFERENCE A2-6A7Z-NL11W9. I STILL HAVE NOT HEARD ANYTHING.</p> <p>2ND MATTER WAS A SIM SWAP I WENT TO VODACOM 4U SHOP AT THE KOLLONADE AS AT THE VODACOM SHOP THEY SAID THEY DO NOT HAVE SIM CARDS. I DID THE SIM SWAP WAS TOLD TO PUT IT IN IN 3-4 HOURS. I DID THAT AFTER 3 BUT THE SIM WAS NOT REGISTERING I CALLED CUSTOMER CARE AGAIN AND THEY SAID IT WAS NOT SUCCESSFUL I HAVE TO GO BUY ANOTHER SIM CARD. I DROVE AGAIN AT THAT TIME LOOKING FOR AN OPENED VODACOM SHOP AS I URGENTLY NEEDED TO BE CONNECTED. I BOUGHT THE SIM CARD AT VODACOM SHOP AT BROOKLYN IN PRETORIA I WAS TOLD TO PUT THE SIM CARD ON MY PHONE AFTER 4 HOURS. AT 20:30 I DECIDED TO CALL CUSTOMER CARE FIRST TO FIND OUT IF IT HAS BEEN REGISTERED BEFORE I PUT THE SIM CARD IN I WAS TOLD ITS PENDING. I CALLED AGAIN AT 21:18 I WAS TOLD THE SAME STORY. I CALLED AGAIN THIS MORNING AT 07:49 I WAS STILL TOLD THE SAME STORY. IT HAS BEEN OVER 24 HOURS AND VODACOM HAS FAILED TO GET MY SIM CARD UP AND RUNNING. EACH TIME I MAKE A CALL TO THEIR CUSTOMER CARE I GET CHARGED AS MY ALTERNATIVE NUMBER IS WITH ANOTHER NETWORK. I HAVE URGENT MATTERS TO ATTEND TO IN TERMS OF THE NUMBERS THAT I REQUESTED THE BILLING ON AS WELL AS MY NUMBER BUT I CANNOT SEEM TO BE ASSISTED BY MY PROVIDER OF 9 YEARS 3 MONTHS ON THIS NUMBER. I AM FUMING</p>