Sim Swap

My sim card is damaged , i bought a sim card to do a sim swap only to be told that the information i supp**** does not match the information they have on the system. They ask 3 question which i find appalling since i honestly don't keep track of such, i asked Rebecca who was the agent to transfer me to her supervisor and the supervisor ended my call abruptly which ticked me off. I have been using my vodacom number for more ten years . Then i was advised to go to a vodacom shop to do a sim swap where i was expected to pay a ridiculous amount for a starter pack which i still find appalling . VODACOM YOUR SERVICE IS BEYOND THE WORD PATHETIC...