Sim Swap

- A sim swap was performed on Tuesday, 29/09, after which I was given the error 'not registered on the network'. This was done at Musgrave Centre, Durban.<br> <br> - A second sim swap was performed on Saturday, 03/10, after I which the same problem occurred. This was done at Liberty Mall, PMB.<br> <br> - I returned on Sunday, 04/10 and the consultant logged the issue.<br> <br> - By the end of Tuesday, I was still without network coverage<br> <br> - I called numerous times both on Monday and Tuesday (05/10,06/10) and was given the same response by the call centre- 'Our IT department is attending to the matter'<br> <br> - It has now been a week since I have not been able to receive or make any calls due to the pathetic service by Vodacom. I have not been told what the issue is and I cannot understand why a simple matter like a sim swap is so difficult for this company to perform.<br> <br>