Sim Swap

I'm so disappointed with Vodacom. Yesterday my mom received a message stating that she want to do a sim swap and if we think it's ***** we should call 082135. We did exactly that, we also tried 135 because my mom did not request that service. Our service calls did not even give us an option to speak to a consultant. It's clear that Vodacom is aware of the ***** that comes with the service, why then not send a link that comes with a message if a client didn't request such service. Why also offer a number for emergencies knowing very well that we'll get assisted a day after? Instead it automatically continues to activate the SIM swap in 3 hours. This is not fair. What's worse is that my mom now owes Vodacom R250 of advanced airtime. If my mom had money in her bank account, it would have been another experience. For me to do a sim swap it's a process, but for a ********** it's so smooth... That's why we think there's no **********, it's you as a company trying to rob its customers period. PLEASE FIX YOUR SERVICE.