1 reviews | Active since Nov 2017
Sim swap - 30 hours later - old sim still working and new sim not working
I have been to Vodacom twice in 2 days. I waited 24 hrs before I went back for the 2nd time asking them to please check, my sim swop did not work. I was then told to wait another 4 hrs as they did not put the sim through the previous day... well 6 hrs later and nothing happend. My old sim card is still working and the new one is not working. Will go to Vodacom tomorrow morning for the THIRD time! Why is it a struggle for them to do my sim swop??
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear client,
Thank you for bringing this matter to our attention. We have escalated this matter to our Admin division for contact and feedback.
We apologise for any inconvenience caused.
Regards,
SS
Dear client,
Thank you for bringing this matter to our attention. We have escalated this matter to our Admin division for contact and feedback.
We apologise for any inconvenience caused.
Regards,
SS