Sim Swap - 3 weeks later and not activated yet

I have been a customer of Vodacom for the last 17 years. I have 3 contacts with them. I have never had any problems with them. BUT: On Saturday 25th of July I did a sim swap for one of my contract phones (which was ****** in a house breaking) the consultant did the sim swap and said it will be activated in 24 hours. 24 hours later I checked and it was not working yet. On Tuesday 28th July I phoned the customer care center (135) for assistance. The lady who assisted me said that the sim swap shows pending and that she is sending a sms to the number I was calling her from. No sms came through. after "3" tries and not receiving anything she said I must hold she will look at this and try and sort it out, after a 2 min hold, she said it is sorted and I must wait the 24 hours for the activation. YET AGAIN after 24 hours nothing was activated!!!!! So on Thursday 30th July I phoned the customer care center AGAIN. That lady said the status still showed pending and I needed to go back to the store as they will be the only one to help as they did the sim swap in the first place. So on Saturday 1st August I went back to the Vodacom shop. The guy at the store checked the system and said because the call center worked on it last THEY have to finalize the sim swap. so he phoned them and they assisted him telephonic-ally. AGAIN I had to wait 24 hours for activation. I checked the phone on Monday 3rd August AND STILL NOTHING YET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Today (6 August) I phoned again only to hear it still shows pending approval . The lady helping today says apparently it is because they suspect *****. and she will now have to give my number and the number in question to her Team leader who will phone me in 3-4 hours IF they can to do a security check and then only if found valid will they complete the sim swap, then I will still again have to wait the 24 hours for activation. she did not even ask for any number to give to her Team leader. she only asked that I rate the service and even before I could answer the call was put through So I am not sure how the Team leader will be able to contact me??? For the last almost 3 week I could not use that number but come month end I have to pay the total invoice amount. If i do not pay all my account get placed on hold. This is a business number, and I am loosing business because my clients cannot get hold of me. and it is not that Vodacom will refund my lose of income. And in the times we are in no one can afford to lose any income. At this stage it feels that me as the customer is fighting a loosing battle. I cannot even speak to a person in a higher position to ask for more assistance. I cannot win in this situation. I can only sit and wait for Vodacom and its staff to decide when they want to assist me. This angers me.