SK
Seipati K

1 reviews | Active since Nov 2019

15 Mar 2021, 17:49

Sim swap

I misplaced my prepaid sim card which I have been using for years now , so I called customer care for sim swap and I was adivsed to go to the store as I have not been using the sim for two months... I was advised the sim is still active and still under my name.

Now the store agent says I need to recall the 5 last dialled numbers or else the sim swap wont be possible and I obviously cant remember them. I even asked if maybe I can do an affidivit like they do with MTN but they said I should forget about my number.

I use the number for whatsapp as well so what happens when it gets recycled ?

0
Replies (1)
Vodacom
Vodacom's reply16 Mar 2021, 06:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team