SK
Seipati K
1 reviews | Active since Nov 2019
15 Mar 2021, 17:49
Sim swap
I misplaced my prepaid sim card which I have been using for years now , so I called customer care for sim swap and I was adivsed to go to the store as I have not been using the sim for two months... I was advised the sim is still active and still under my name.
Now the store agent says I need to recall the 5 last dialled numbers or else the sim swap wont be possible and I obviously cant remember them. I even asked if maybe I can do an affidivit like they do with MTN but they said I should forget about my number.
I use the number for whatsapp as well so what happens when it gets recycled ?
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Replies (1)Vodacom's replyOfficial
16 Mar 2021, 06:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Mar 2021, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
