LM
Lesego M
1 reviews | Active since May 2018
14 May 2018, 15:08
Sim swap
I’m so unhappy with vodacom,I have 3 contracts with them but they are unable to assist me. I was ****** on Saturday and they took my phones, I bought a sim card and tried to make a sim swap, and I was then told I can’t do a sim swap with a card that I bought from a retail store, and was told I need to go to a vodacom store. I don’t have a vodacom store where I am, I asked them to send me a sim card and I was told they can’t do that. Not so long ago they did send me a sim card but now things have changed? What kind of customer service is this? They decide how they feel to assist a client. I spoke to Luthando who tried to assist me with no luck because he said it was out of his hands. I’m able to get a contract phone over the phone but I’m unable to get a sim card? It does not make any sense. Please assist
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 May 2018, 15:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2018, 15:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 May 2018, 14:46Good day
I could not reach you when i called. I sent you an e-mail as below:
Good day
Re: *** - Sim swap
Thank you for taking my call earlier.
I have been advised that the outlets below will be able to assist you with a sim card and swap. Please advise if none is suitable for you so that I can try arrange something else.
30213 - WALK IN CUSTOMER CARE ABSA TOWER
46589 - VODACOM SHOP GHANDI SQUARE
20722 - Vodacom 4U Carlton Centre
49778 - HICELL SIMMONDS STREET
Regards
Moddy
Best regards,
Vodacom's reply15 May 2018, 14:46
Official
Good day
I could not reach you when i called. I sent you an e-mail as below:
Good day
Re: *** - Sim swap
Thank you for taking my call earlier.
I have been advised that the outlets below will be able to assist you with a sim card and swap. Please advise if none is suitable for you so that I can try arrange something else.
30213 - WALK IN CUSTOMER CARE ABSA TOWER
46589 - VODACOM SHOP GHANDI SQUARE
20722 - Vodacom 4U Carlton Centre
49778 - HICELL SIMMONDS STREET
Regards
Moddy
Best regards,
Vodacom's replyOfficial
15 May 2018, 15:24Hi, I posted a sim card to you, it will arrive on Thursday or Friday. You may contact us on 135 for us to process a swap for you; alternatively reply to my e-mail.
Best regards,
Vodacom's reply15 May 2018, 15:24
Official
Hi, I posted a sim card to you, it will arrive on Thursday or Friday. You may contact us on 135 for us to process a swap for you; alternatively reply to my e-mail.
Best regards,