Sim swap

I went to Chatz New Market Vodacom store to do a swim swap I paid R20 for it no swim swap done on my no. I was helped by Salesman#24 THULANI , I wasted my time energy for nothing and my money. He said it will take only 4hours for my no to be activated since from 11h30 till now nothing happened. I called customer care they cant help cause my no. apparently has a flag. Now am expected to travel from Midrand to Alberton another waste of time. I cant go to the nearest store ,am expected to pay another R20 because of *********** stuff member.