Sim Swap

Added my Cell to my Vodacom account in May from MTN, as I already had 2 devices on my account at Vodacom. Had 2 weeks of hell in getting this sorted. My phone got ****** past Monday 18 Sept 2017 - was not able to block to phone on Monday evening at 19h30 with Vodacom's service desk. Was told to go to a walk in shop to get it done on Tuesday. went to Mall of the south and ask them to block the phone and do a sim swap. They maintain not all the detail appears on my account and they are not able to do a sim swap. through no fault of my own I am still waiting for Vodacom to do a sim swap the should have taken a matter of minutes. It is now 3 days later ad I am still without a sim card and a phone. very frustrating to listen to excuses but no real effort to solve my problem and get me sorted again. BAD, BAD, BAD service.