Sim Swap

Cell no: ***<br> I launched a complaint with Vodacom in April regarding a sim swap that was done on my phone and as a result I lost my money as a perpetrator was able to access my bank profile. I have been dealing with gentlemen called Domic, email address: [Email Removed] The response I received from him was its unfortunate that this happened to me and sorry. So who ever is reading this I need a full report from Vodacom with the whole incident, someone has to pay the money I lost, I cant just loose my money like that and get a sorry. Domic has advised me that Vodacom will not pay me back the money even after sending him a report from my bank. So what I need is a full report from Vodacom which I will submit to my legal adviser to take this further. So Vodacom can I have a full report please regarding this incident?