Sim suspended Poor TCF

Poor service, poor TCF (treating customers fairly) I have been on contract with Vodacom for 5 years now I pay more for less and even their consultants when they want to offer me a better plan they always say your premium is high and unfortunately we can’t lower it.They decided to change my payment method without notifying me and that occurred debt,I went to a Vodacom branch and asked to settle what I owe they said I owe R1 343.17 and payed for it the next day I get a call I owe them R540.00 I ask how coz when I was at the branch they gave me that amount and I payed it I then asked how did it get to the amount why were you not debiting like always the lady said your payment method was changed and I don’t know why. Now my sim is suspended it’s been 5 days now I can’t make any phone calls or access the internet..