1 reviews | Active since Dec 2016
SIM stops working, then next day there is extra R800 spend on my contract
<p>I was away fishing at the Vaal River for the weekend, my phone worked perfectly the whole weekend until Saterday afternoon (22/04/2017) at around 17:00. The signal bars disappeared and an eroor message read "sim not provisioned #mm2" I thought nothing of it at the time. Sunday morning on my way home I stopped at the Fochville Vodacom shop. They checked the system and said everything is active so it must be an sim card issue. Ended up paying for a new sim card and they did a sim swop. I had to leave the sim out for 3 hours. This was done 09:20. I reinserted the sim card roughly 17:30 that afternoon and still it didnt work. I then checked my vodacom account online and saw that R500 was credited for "airtime transfer" and that roughly R330 worth of international calls was made. I did not transfer airtime to anyone and also did not make international calls as obvioulsy my sim card was not working. I reported the matter Sunday night(23/04/2017) via e-mail and this morning (24/04/2017) via telephone. I was told it will take 7 to 14 days to investigate. REF number is 1- ********** ********** . If are going to make me pay for this, I WILL cancel my contract, pay the early cancellation fee and move to MTN.</p> <p>Secondly, Fochville Vodacom did not even ask me proof of my identity in order to do a SIM swop, so I could have gotten a sim for any number I wanted. This is probably how my sim got "cloned/******" in the first place.</p> <p> </p> <p>What the hell happened Vodacom????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Received a response from Vodacom today requesting a copy of my ID and a affidavit in order to launch a ***** investigation. So far so good Vodacom.
Received a response from Vodacom today requesting a copy of my ID and a affidavit in order to launch a ***** investigation. So far so good Vodacom.
So on Wednesday afternoon (26/04/2017) at 17:00 my phone stopped working. Phoned Vodacom only to be told that there is a block on my account and I must phone back on Friday the 28th of April as it is past 5 and the persons who can help does not work after 5 and also not on public holidays (27/04/2017) So I phone Vodacom on Friday, to tell the truth I phoned them about 10 times, everytime a call centre agent places me through to someone (at accounts department) who said they fixed the problem and that it will work once I restart my phone. It still does not work today (02/05/2017).
Friday afternoon I spoke to a lady named Eva at the *****/forensics department that said that that ***** was detected and proved on uy account and that she will open the accouont again for use. Well, it is almost a week now and my account is still blocked.
*** Vodacom!!!!
So on Wednesday afternoon (26/04/2017) at 17:00 my phone stopped working. Phoned Vodacom only to be told that there is a block on my account and I must phone back on Friday the 28th of April as it is past 5 and the persons who can help does not work after 5 and also not on public holidays (27/04/2017) So I phone Vodacom on Friday, to tell the truth I phoned them about 10 times, everytime a call centre agent places me through to someone (at accounts department) who said they fixed the problem and that it will work once I restart my phone. It still does not work today (02/05/2017).
Friday afternoon I spoke to a lady named Eva at the *****/forensics department that said that that ***** was detected and proved on uy account and that she will open the accouont again for use. Well, it is almost a week now and my account is still blocked.
*** Vodacom!!!!
It is now the 5th of May 2017, and still no one at Vodacom is able to tell me when I will be able to use my sim card again? It is till dead and every call centre agent I talk to does not know how to help me.
It is now the 5th of May 2017, and still no one at Vodacom is able to tell me when I will be able to use my sim card again? It is till dead and every call centre agent I talk to does not know how to help me.