CM
Cecil M

1 reviews | Active since Feb 2010

06 Sept 2016, 11:49

SIM still not active - 48 Hours later...

<p>Hi Vodacom.. My mother upgraded to a new handset on Sunday morning. She needed a new SIM because she upgraded from Samsung to Iphone, but until now the new SIM is not active yet. Your 111 callcentre says we must just wait. How long does this take these days ? Is 48 hours plus not too long with today's technology ?</p>

0
Replies (1)
Vodacom
Vodacom's reply06 Sept 2016, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team