Sim Soft Lock for no Reason!

<p>My mums phone was ****** last week Friday 2nd December 2016, she immediately went to a Vodacom store to get a sim swop.</p> <p>Everything was working fine then, the next day her number is soft locked for R10 outstanding.</p> <p>She then goes into a Vodacom store pays more than the R10 outstanding reconnects her sim.</p> <p>Today her sim is soft locked again and Vodacom claims she’s owing over R2000 which, is not true.</p> <p>She has been trying continuously to get some feedback from Vodacom they keep cutting her calls from the call center, no one can help her, no one can get back to her. It's absolutely ridiculous the amount of times shes been cut off because Vodacom refusing to assist her.</p> <p>She’s travelling today and needs her phone to be reconnected as soon as possible.</p> <p> </p> <p>Please can some assist this is so disappointing after being a client of Vodacom for over 18 years!!!</p>