AB
Anita B
1 reviews | Active since May 2012
28 Apr 2023, 16:58
Sim only R199 50gig BAD DATA
Sim only 50gig extremely low speed. Blaming router? Then blaming sim. 2x visits to shop. 2x phone calls. Reser done 4x times. CAN NOT SETTLE FOR 2 DOWNLOAD AND 1 MBPS UPLOAD AT R 199/ MONTH ... bad NOT RESOLVED ?????
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Replies (2)
Vodacom's replyOfficial
29 Apr 2023, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2023, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 May 2023, 08:10 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided:
It was mentioned to the client that the serving site was affected and fixed. The client says she is able to connect and do internet banking, for 5 days they had no Power - other than Load shedding. The client will log again if there is a problem. You've been offered 2 gigs goodwill and mentioned if is mobile data / free due to the problem she had. Regards Consumer Website Team
It was mentioned to the client that the serving site was affected and fixed. The client says she is able to connect and do internet banking, for 5 days they had no Power - other than Load shedding. The client will log again if there is a problem. You've been offered 2 gigs goodwill and mentioned if is mobile data / free due to the problem she had. Regards Consumer Website Team
Best regards,
Vodacom's reply05 May 2023, 08:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided:
It was mentioned to the client that the serving site was affected and fixed. The client says she is able to connect and do internet banking, for 5 days they had no Power - other than Load shedding. The client will log again if there is a problem. You've been offered 2 gigs goodwill and mentioned if is mobile data / free due to the problem she had. Regards Consumer Website Team
It was mentioned to the client that the serving site was affected and fixed. The client says she is able to connect and do internet banking, for 5 days they had no Power - other than Load shedding. The client will log again if there is a problem. You've been offered 2 gigs goodwill and mentioned if is mobile data / free due to the problem she had. Regards Consumer Website Team
Best regards,