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Oniccah M

1 reviews | Active since May 2023

09 May 2023, 17:48

Sim only deal

Tried buying a sim only deal with Vodacom on February and the consultant sold me a home internet sim, and was told to insert the sim in my phone when i get home the sim should be working and was not working went there the second day and explained my problem and was told to buy a home router which I did not need and requested that they cancel the contract as what they gave me was not what I wanted, till this date the contract is not canceled and its still debiting in my account and the sim was taken by one of the consultants and was told that the contract was cancelled, so ****ed and disappointed by all this

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Replies (1)
Vodacom
Vodacom's reply10 May 2023, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team