1 reviews | Active since Feb 2017
Sim only contract messup
<p>Hi Vodacom,</p> <p> </p> <p>My Sim Only Smart S contract exipred December 2016. I decided to switch to Sim Only UChoose Flexi 110 contract with Vodacom. For the past 3 months vodacom has been deducting a handset fee. I did not receive a handset nor did I opt in for one since for the past 2+ years I bought my own devices. I logged verious tickets/issues with Vodacom ( via Call center and vodashops) and the problem is still not sorted out. </p> <p> </p> <p>My husband and I have been vodacom clients for the past 14 years and am I sad to give vodacom a poor review, but I exhausted my patience with vodacom as of late.</p> <p> </p> <p>Here is my latest reference number: 1- ********** ********** </p> <p> </p> <p>Could you please fix my contract and refund me for the "handset fees" that you have been charging me for. </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I apologise for the inconvenience caused. I requested the handset instalment to be removed and created a credit for the charges. Once approved, it will reflect in the Vodacom account and reduce your balance.
Kind regards
Vodacom Consumer Website Team
Dear Client
I apologise for the inconvenience caused. I requested the handset instalment to be removed and created a credit for the charges. Once approved, it will reflect in the Vodacom account and reduce your balance.
Kind regards
Vodacom Consumer Website Team
Hi Vodacom,
It looks like I have been credited this month for the handset. I will monitor and see if it stabilises over the next month or two. Thank you for comming back to me and your assistance.
Hi Vodacom,
It looks like I have been credited this month for the handset. I will monitor and see if it stabilises over the next month or two. Thank you for comming back to me and your assistance.