RM
Rachel M
1 reviews | Active since Sept 2020
10 Jan 2022, 23:50
Sim only contract
I am using the sim only contract I am paying 165 per month for data, I had no problem with paying it but it is ending this month end and I am surprised when the bill says I will pay R289.00 this month end, they says I will pay for the airtime advance that I am using but and we agreed I am only paying for data not airtime, why now? Is it because the contract is ending? I tried to call for councelation of contract because is ending this month end but still they are still going to bill for month of February even when contract ending this month of January. I am not happy with their service. My email address is ***.
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Replies (2)
Vodacom's replyOfficial
11 Jan 2022, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2022, 09:37Dear Rachel Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2022, 09:37
Official
Dear Rachel Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team
Best regards,