MK
Martin K
1 reviews | Active since Feb 2018
20 Jun 2022, 13:29
Sim not working on data contract
I am on a data contract and the sim in the last week of 2 does not want to work anymore. Having had it taken to Vodacom in Saveways Witbank to assist, they want to charge a person for running diagnosistics on things; the man is more interested on being on his phone on Instragram than wanting to assist my daughter who I had sent the sim card with. This is after I wanted to cancel the contract when it was due for renewal and the story of telling me that I have been with Vodacom for 25 yrs and me being a valued customer. Is this how a valued caustomer gets treated?
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Replies (2)
Vodacom's replyOfficial
20 Jun 2022, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2022, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jun 2022, 18:17 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Support Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with the query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply24 Jun 2022, 18:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Support Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with the query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,