Sim not working

Good day, I recently took out another line from Vodacom and I received the sim without any issues, however, when inserting the sim on any of my 3 routers it doesn’t work….I have a Huawei router, a ZTE home router and also a ZTE mobile router…these are all vodacom routers…the sim doesn’t work on any, on the ZTE mobile router it gives me a “no sim detected” error amd on the other 2 routers it just shows a red light for the connection, I took the sim to the store earlier and they did a network sync, it didn’t resolve the issue at all…..however when you insert the sim on a mobile phone it picks up….the store suggested that the sim itself might be faulty, we tested all routers with other simcards, the routers work fine….it’s just with this one sim that they do not work…..The sim only works with a mobile phone not router, the store confirmed that vodacom gave me a mobile sim, not a data sim, hence it only works on phones not routers, on the router it gives me a message that the sim is not registered on the Vodacom network, contact your service provider so it can be provisioned for data”…..I have tried manually selecting the network but it fails, can we get a resolution regarding this matter, I reported this on the 23rd December to date it is still not resolved..