SR
Samantha R

1 reviews | Active since Jun 2012

06 Apr 2015, 16:12

sim not provisioned, they just cancelled my sim!!

I tried reaching out to Vodacom as my sim wasn't working, this is the response i got:<br> Samantha: Hi, I am receiving the error: sim not provisioned on my phone. I haven't used it for a while as I am out of the Country for the time being, is there anything I can do? <br> Zama Nonhlanhla: when was the last time you used the sim card?<br> Samantha: it has been a while.. maybe 2 months. <br> Samantha: if I bought airtime would it then work again? <br> Zama Nonhlanhla: can you confirm the sim card number it starts with 89 <br> Samantha: ***<br> Zama Nonhlanhla: the sim card was deleted<br> Zama Nonhlanhla: thats why its giving that error<br> Zama Nonhlanhla: if a sim card hasnt been used over 178 days it gets deleted on the vodacom network<br> Zama Nonhlanhla: you will need to buy a new sim card.<br> Samantha: there's no way to 'undelete' it? as I said I'm not currently in SA.. so I cant go out and buy a new one.. <br> Samantha: plus i don't want to lose my number.. <br> Zama Nonhlanhla: no we cant reactivate it<br> Zama Nonhlanhla: the number has been recycled and allocated to someone else<br> Samantha: well that sucks.. funny they don't warn you of that when you buy the pre-paid sim card. not cool vodacom, seriously not cool

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2015, 06:26
Official
Hello Samruck,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team