Sim not allowing SMS capability with vodacom

<p>have been trying to sort out the SMS capability with Vodafone customer care and pavilion branch for 1 month to no avail. Today was told "good luck" and he issue is resolved after I refused to pay for a sim swop and was given a complimentary voucher. After inserting the new sim the functionality is still not working. Must I now go for 23 months without having the ability to send a SMS? Also ur live chat is not working why have it when it's not working and I'm using it within the operating hours noted on the webpage. No one is getting to the bottom of this and it's not professional at all. Acc no NA048132-8</p>