SIM not Activated, PHONE SEND BACK, NOW I MUST PAY??????? for what???

<p>Good day </p> <p> </p> <p>So, as you will read in my reports below, i strugeld so may times to get my SIM card activated, witch never happend!!! yes a guy called me in Dec informing me that Vodacom is struggeling to get my SIM card activated, and he sugested that i send the phone back because they wont be able to assist me. and that is excactly what i did, send the phone back, and now i get an invoice for R1500 that includes the handset that i have send back.</p> <p>so nou my questtion to you guys are </p> <p>1. YOU NEVER ACTIVATED MY SIM CARD FOR MY PHONE</p> <p>2. YOU COME BACK TO ME INFORMING ME THAT I NEED TO SEND BACK THE PHONE, AND I DID THAT.</p> <p>3 NOW YOU ADD IT TO MY MONTHLY BILL, FOR WHAT??</p> <p> </p> <p>PLEASE TAKE NPOT I AM NOT GOING TO PAY THE AMOUNT REFELCTING ON MY BILL I WILL PAY WHAT I KNOW I NEED TO PAY AS I DONT HAVE THE SIM CARD , THAT SIM WAS NEVER ACTIVATED, I DONT HAVE THE PHONE, THAT PHONE WAS SEND BACK </p> <p>AND JUST NOTE IF YOU DARE TO CUTT OF MY PHONE BECAUSE OF YOUR GUYS THAT MADE AN ERROR I WILL TAKE THIS TO THE HIGHER POWER.</p> <p> </p> <p>YOU ARE AWARE OF THE FACT THAT I NEVER ACTIVATED THE SIM, AND I AM AWARE THAT THESE CALLS ARE RECOREDED.</p> <p> </p> <p>SO PLEASE RECTIFY MY BILL AND MAKE SURE THAT YOU TAKE OFF THE PHONE THAT I DONT HAVE,</p> <p>BELOW YOU WILL SEE HOW MANT TIMES I HAVE REPORTED THIS.</p> <p>----------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>11 days in counting</p> <p>Good day </p> <p>i need to report this service to the higher power now, </p> <p> </p> <p>it has been 11 days since the day i receivd my phone and still my SIM card has not been activated, i am very dissapointed in this service, i will NEVER recomend this to anyone, because look you guys cant even activate a simple SIM card, you guys dont call me to ensure me that you are still busy with this compaint. </p> <p> </p> <p>Please i want somene higher that a team member or team leader to call me, becasue this cant work liks this anymore. </p> <p>i am VERY DISAPOINTED IN THIS. you guys can come and collected the phone i dont want your service anymore.</p> <p>__________________________________________________________________________________________________________________</p> <p>8 days and still nothing</p> <p>REALLY still nothing .</p> <p> </p> <p>its been 8 days now... and still nothing.. </p> <p> </p> <p>yes a guy called me on friday ,and said he refered it to the activation departments and will get back to me, but still nothing.... </p> <p> </p> <p>8 days guys !!!!! really how long really does this take to be sorted out???? </p> <p>clearly your new system is not working.</p> <p> </p> <p>--------------------------------------------------------------------------------------------------------------------------------</p> <p>REALLY!!!!!! still nothing....... </p> <p>i wrote this on the 23rd </p> <p>I ordered a new contract online, they delivered the phone to me on Monday.</p> <p>Monday i call to activate the SIM as they told me i should do, agent told me that it will take 2 to 24 HOURS to activate the SIM and then it will be ready for use....REALLY!!!! its Wednesday 3 days going on 4 days and stillmy SIM has not been activated, i have spoke to so many people that i am becoming annoyed now. the last agent that i spoke to, well she didnt want to speak to me, she sommer puts me through to the call where i need to rate them in their service, well so i gave you guys a poor rating, the reason being everytime i call they tell me the same story, "please take our your SIM and out it back in, please putt of your phone and it will be activated in the next 2-24 HOURS, please give me the SIM card etails........and so on" i think i have done my fair shair off calling the hel desk, please make sure that someone calls me to activate this SIM card, if no one calls me by tommorow, i will contact RAM and asked them to come and collected my phone and i ll go to a nother service provider.</p> <p>Please make sure that i am called my SIM is activated and i can use my phone, if not please come and collect it. i am dont speaking to your call centre agents. they are NOT SO HELPFULL and i wil NOT RECOMMEND any to use this service. </p> <p> __________________________________________________________________________________________________________</p> <p>On the 24th a message was written back to me they will get back to me... YES a guy called me said he will refere it... and still nothing.... </p> <p>____________________________________________________________________________________________________________</p> <p> </p> <p>its the 25th and i am still waiting for someone to get back to me and still waiting for my SIM to be activated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I AM REALLY UNHAPPY ABOUT THIS!!!! PLEASE SORT IT OUT!!!!!!!!!!!!!!!!!!!</p>