JP
Jan P
1 reviews | Active since Jan 2025
21 Jan 2025, 04:44
SIM NOT ACTIVATED!! 2 months into the contract
I ordered home internet along with a ps5 in Nov 2024, received the package on the 9 December. It's been 2 months of back and forth with Vodacom and I still do not have internet. They claim the delivery company needs to update the delivery status however I have contacted Skynet and they said everything is in order. Skynet even gave me the internal reference number to prove to me it is set to delivered. Should be a simple matter to just activate the ****** sim card!!!
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Replies (2)
Vodacom's replyOfficial
21 Jan 2025, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jan 2025, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JP
Jan P's updateReviewer Update
26 Jan 2025, 15:48So Vodacom sorted this out, a competent consultant contacted me after this review. Id recommend everyone complain on hellopeter then things will get done. Just glad it is finally resolved.
JP
Jan P's update26 Jan 2025, 15:48
Reviewer Update
So Vodacom sorted this out, a competent consultant contacted me after this review. Id recommend everyone complain on hellopeter then things will get done. Just glad it is finally resolved.