SIM not activated
<p>I went to Vodacom shop in Melville on Thursday to pick up my phone. Was assisted by a very helpful lady by the name of Mellisa. When she tried to activate the SIM card the system was give her issues so she said she will call me with feedback left the store. 5days later my SIM card is still not active, mellisa has been so helpful through out the 5 days. She has been escalating the problem with no help. Am so frustrated now, I have minds of returning the phone back to the store. Can someone explain what's going on. I never had this problem with the first contract I took with Vodacom. I don't have patience for this kind of service anymore.</p>
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Replies (2)
Vodacom's replyOfficial
23 Nov 2016, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2016, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Nov 2016, 13:14Dear customer,
Please supply me with an alternate number as I cannot get hold of you.
Best regards,
Vodacom's reply30 Nov 2016, 13:14
Official
Dear customer,
Please supply me with an alternate number as I cannot get hold of you.
Best regards,