Sim hell

<p>So I got an upgrade to my phone on the 3rd of August. With my upgrade I needed to get a new Sim card and I also got a duo Sim for the tablet that I got with my new phone. It took me 3 days to get Vodacom to finally get my Sim swap right. Every time I phoned customer care, they would tell me it can take up to 24hrs but should be done with in 3hrs. Then I would wait and phone back. This was tedious but on day 3 it got sorted out. <br /> <br />On the 12 August my service got suspended, in Vodacom’s defence this was entirely my fault as I forgot to make the payment at the beginning of the month. As soon as I realized my error I immediately made the payment. It was completed at 2:12pm. I contacted Vodacom and they told me it would take... You guessed it... 3hrs. To my absolute shock, after 3 hrs it was still not working. I then contacted Vodacom again, only to be told that the accounts department was closed and I would need to get hold of them at 9am the next morning. Somewhat upset but understanding that it was due to my error, I waited till the next day. The next morning I contacted Vodacom to find out when they could connect my phone. They said the payment had been processed and it should be on within 3hrs (I know, that bodes well). So after waiting for 3 hours and restarting my phone several times, I was still not connected. I then contacted Vodacom yet again. This time I was told that there was a technical issue and it had been escalated to the technical department. At the time of writing this, it is 8:30pm 13 August and still no progress. I have contacted Vodacom several more times to at least get an idea of time frame, but have been told that they are unable to help due to them having system issues.</p> <p> </p>