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Prudence M
1 reviews | Active since Jun 2017
01 Jul 2025, 09:04
Sim cards taken under my contract
Vodacom is absolutely ****ming their customers by opening sim contracts for small amounts of money for customers not to notice, this is the third sim card that I see on my statement which I did not ask for or neither received yet I am paying for it every month and when you cancel these sim card ****s you are still required to pay a fee, 8 years with vodacom contract and it' only this past 3 years I'm experiencing bad service from them by allowing their agents to **** their own client, EK IS GATVOL MET VODACOM they are really bull****ting us with their ****s
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Vodacom's replyOfficial
01 Jul 2025, 11:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jul 2025, 11:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Prudence M's updateReviewer Update
09 Jul 2025, 08:58Good day
I am still not happy that this is the third time I had to pay for a sim card cancellation that was opened under my contract and no investigations are done to check who signed off for the sim card to be issued and whose using it currently, further details must be provided to trace whose using this number that I have been paying for over a year.
I am still not happy that this is the third time I had to pay for a sim card cancellation that was opened under my contract and no investigations are done to check who signed off for the sim card to be issued and whose using it currently, further details must be provided to trace whose using this number that I have been paying for over a year.
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Prudence M's update09 Jul 2025, 08:58
Reviewer Update
Good day
I am still not happy that this is the third time I had to pay for a sim card cancellation that was opened under my contract and no investigations are done to check who signed off for the sim card to be issued and whose using it currently, further details must be provided to trace whose using this number that I have been paying for over a year.
I am still not happy that this is the third time I had to pay for a sim card cancellation that was opened under my contract and no investigations are done to check who signed off for the sim card to be issued and whose using it currently, further details must be provided to trace whose using this number that I have been paying for over a year.