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cebsile C

1 reviews | Active since Jan 2014

22 Dec 2023, 09:23

SIM cards suspended

I took 1 deal for 2 on the 28th of November, the SIM cards stopped working the 29th of November. I have been calling almost every second day, even today no one knows what happened and why the numbers are suspended. When I called on the 29th of November I was told they will escalate the matter to their ***** department, I’m still waiting for them to resolve the matter with no contact from Vodacom with the progress or just a simple update. Im frustrated and disappointed with their service.

0
Replies (5)
Vodacom
Vodacom's reply22 Dec 2023, 09:49
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

cC
cebsile C's update24 Dec 2023, 12:30
Reviewer Update
Hi Vodacom. Still no phone call from your consultants however R1176 was deducted from my account . May I please have a breakdown of what was charged as the SIM cards stopped working a day after I took the contract.
Vodacom
Vodacom's reply26 Dec 2023, 15:46
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
Kindly be advised that we were not able to reach you telephonically on 3 occasions. Please call 082135 for any further assistance.
 
Regards
 
Vodacom Consumer Website Team

Best regards,

cC
cebsile C's update27 Dec 2023, 14:44
Reviewer Update
I have wasted a lot of money calling your call centre with no no joy but frustration, I’m not going to do that to that to my health. My alternative number is ***
cC
cebsile C's update23 Mar 2024, 06:37
Reviewer Update
Vodacom it’s me again. What I am supposed to do to get assistance from you. I reported this matter in November but it seems like you don’t care about your customers. I regret taking a contract with you. You’re the worst service provider. My number is still suspended but you keep debiting my account for what?? I asked you to send me the breakdown of you are charging me for even today I have not received anything.