AR
Alanna R

1 reviews | Active since Sept 2012

14 Oct 2016, 13:20

Sim card still not activated after 3 days..

<p>We bought a sim card on Wednesday morning. We FICA'd or RICA'd it -whatever. </p> <p>Everything should have been fine, it should have activated immediately. </p> <p> </p> <p>Well.... Its still not activated, says "no service" and I cannot dial 100, nor even get the cell number for this sim card. </p> <p> </p> <p>I have been to 4 different vodacom stores, called the helpline on countless occasions, spoken to numerous consultants and 3 technicians. All 3 technicians dropped my call and did not bother to call back. The people in the vodacom stores didn't even bother to help. </p> <p> </p> <p>I logged a query with vodacom at 10h00 yesterday. They said it would be fixed in 24 hours. Still nothing. No reference number. <br /><br />I'm sick of vodacom and want to know whats going on, and how my problem is going to be fixed. </p> <p> </p> <p>Can you believe that one could experience so much trouble buying a sim card and just trying to activate it? Unbelievable...</p>

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 15:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team